Petco Dead Fish Policy
Weird fish found in petco aquarium.
Petco dead fish policy. You can also just do an exchange which will just credit your refund on to your next purchase. Buying live fish online from petco. If you have your receipt you can return your fish alive or deceased to the store for a full refund. Most local places will want to test your water and make refunds contingent on that but petco has never made that a requirement.
It wasn t their fault the fish died you killed them but they do have a two week return policy and don t care about fault. Petco just wants to see the dead fish and the receipt to confirm you bought the fish there and it is in fact dead. For fresh water fish there is a 30 day guarantee on the fish. I used to work in a fish.
If they come back as a non properly established tank they can technically deny you the refund saying it s your fault the fish died. For more details on returning fish at petsmart see below. You have to do this so they know they re not just giving you a free. You have to bring in the dead fish the receipt and the water sample to get your money back or exchange it for another fish.
Petco takes great care to ensure that the live fish invertebrates you order arrive safely and in healthy condition. Short answer the petsmart fish return policy allows customers 14 days to return a fish dead or alive. Some petcos will only do the refund exchange for dead fish if you also bring in a seperate water sample and the sample tests come back normal. I have never had any problem with the customer service of any of the petco s that i go to but their treatment of fish in the aquariums are way worse than poor every single petco that i ve been to has always had ich they ve also had internal parasites and the tanks are ridden with dead fish dying fish and just look terrible the worst thing about it all are how the bettas are kept in small.
Petco is your online fish shop for buying live freshwater and saltwater fish to fill your aquarium we offer a variety of live pet fish to complete indoor aquariums and outdoor ponds in addition to a host of colorful invertebrates including crabs shrimp snails and more.